What Big Cat Does

Digital service engagements are typically multifaceted, solving for specific design and technological challenges while innovating incrementally based on data. In addition to leading SDLC for clients Big Cat helps clients with defining new roles and responsibilities and helping develop employees’ skills. Big Cat will address technology infrastructure issues and identify potential partners. We work with clients primarily in three core areas:

• Harnessing agile to transform business effectiveness. Big Cat helps clients drive higher ROI and other performance gains in their software development process through data based development. This shift involves mastering multichannel to generate distinctive and practical insights from digital sources as a starting point for clients to streamline planning and execution processes, and upgrade internal capabilities.

• Optimizing the digital experience across channels. Big Cat works with clients to optimize the flow of the customer experience across channels, create meaningful interactions, and support sales for smaller-value transactions, and creating new models for service. We continuously provide new and practical perspectives on the evolving Customer Decision Journey, and work with clients to make the deep, transformational changes needed to support new strategies and capability demands.

• Developing and helping implement new growth models. Big Cat designs appropriate business models and map development pathways for new opportunities by combining insights from digital with an integrated customer experience approach. These new sources of growth can be new products and services or new forms of media that better engage and convert existing online visitors. We also design radically new customer experiences that drive more demand for our clients’ existing offerings.